Type of questions:

Technical-related Questions General Questions

Q1:

What are the system requirements for browsing the Open Learning platform properly?

A1:

The OUHK Open Learning platform is best viewed under the following system requirements:

Windows system
Operation System: Windows XP or above
Browser: Internet Explorer 7.0+, or Firefox 3.0+
Flash: Adobe Flash Player 9.0+ plug-in
Resolution: 1024 x 768 or above

Mac system
Operation System: OS X
Browser: Safari 4.0+
Flash: Adobe Flash Player 9.0+ plug-in
Resolution: 1024 x 768 or above

Q2:

What is the internet connection speed required?

A2:

The minimum broadband connection is 500+ Kbps.

Q3:

How can I create an account?

A3:

You can create an account HERE.

Q4:

What can I do if I forget my password?

A4:

You can reset your password HERE.

Q5:

I can’t log in my account. What can I do?

A5:

First, please make sure you have activated your account by clicking on the link that was sent to your personal email box. If you have activated your account and still cannot login the system, please click HERE to send us your registration details including your login ID and email address.

Q6:

What is wrong if I cannot play the videos?

A6:

Videos on the Open Learning platform are streamed through Adobe Flash player. If you have troubles in playing and watching videos, we suggest you installing the latest version of the Adobe Flash player HERE.